Frequently Asked Questions


Who operates ?

This E-store is managed by VPLY PREMIUM VENEER SDN BHD, whom is known for supplying wood veneer to local interior building industry.

What is special about VOODZ's products ?

Our products are made with natural wood veneers, imported from Germany, that are rich and unique in wood grains.

How reliable are the products of VOODZ ?

We ensure products are crafted with care and inspected many times before reaching the hands of customers.

Is this E-store same as ?

YES! You may reach us with both URL address.

What are the benefits if I subscribe to the newsletter ?

Newsletter subscibers can get exclusive offers and prices, get notified when we release a new product or collection and many more benefits. We will not spam you with emails every hour.

How do I contact VOODZ if I have a question ?

You can contact us HERE and we will reply as soon as possible.**

About Shipping, Exchanges, Returns

What are the shipping fees ?

Shipping is free for all customers living at West Malaysia.

Minimum of RM 8.50* will apply to East Malaysia customers. Additional fees may apply.

For International customers, please contact us HERE to get the shipping fee rates.

How do I know if my order has been shipped out ?

An email containing a tracking number will be sent to you once your parcel has been shipped out from us.

Which courier company is VOODZ using ?

For local shipping orders, we use GDEX. You can use their traking system to track your parcel with the tracking number provided by us.

How long does shipping take ?

For more information on shipping time, Click HERE

Can I ask for a refund/return if my items comes damaged/broken ?

For more information on refund/return, Click HERE

About Payments

Is our paymet gateway secure ?

We guarantee that the payment gateway that we use is safe and secure.

What type of payment does VOODZ accept ?

We accept VISA Credit/Debit, MASTERCARD Credit/Debit and FPX transfer. No cash payments.

How do I know if my payment is successful ?

An email will be sent to your inbox if the payment is successful.

If you DO NOT receive any emails regarding the payment, please check the junk/spam area. Please contact us HERE if there is no comformation email sent to you. We will help you to confirm if your payment has been made.

Is there a physical store for me to shop at ?

Although there is no physical store for shopping, however, you may visit our management's company showroom by making an appointment HERE.

Can I pay using cash ?

Unfortunately, we do not accept any form of cash payment. All purchases and payments should be made online at

About Bulk Order and Customization

Can I do customization ?

Customization is only applicable to orders that are purchased in large amount. For more information on this, you can contact us HERE.

Does VOODZ do bulk orders ?

Yes, we do do bulk orders. Please send us your inquiries HERE

Don't see your question?

Feel free to ask us by clicking the button below. :)

* The price is based on 1kg of items. Additional charges may apply if the total weight exceeds 1kg.

** It will sometimes take up to one day for us to reply if there are a lot of inquires.