Frequently Asked Questions

About VOODZKRAF.com

Who owns VOODZKRAF.com ?

This E-store is owned by VPLY PREMIUM VENEER SDN BHD, whom is known for supplying wood veneer to local interior building industry.

What is special about VOODZ's products ?

Our products are made with natural wood veneers, imported from Germany, that are rich and unique in wood grains.

How reliable are the products of VOODZ ?

We ensure products are crafted with care and inspected many times before reaching the hands of customers.

Is this E-store same as www.woodwalldesign.my ?

YES! You may reach us with both URL address.

What are the benefits if I subscribe to the newsletter ?

Newsletter subscibers can get exclusive offers and prices, get notified when we release a new product or collection and many more benefits. We will not spam you with emails every hour.

Who should I contact if I have questions about the products ?

You can contact us HERE and we will reply as soon as possible.**

About Shipping, Exchanges, Returns

What are the shipping fees ?

Free shipping for all customers living at West Malaysia.

Minimum of RM 8.50* will apply to East Malaysia customers. Additional fees may apply.

For International customers, please send an email inquire to get the shipping fee rates.

How do I know if my order has been shipped out ?

We will send you an email with the tracking number once your parcel has been shipped out.

Which courier company is VOODZ using ?

For local shipping orders, we use GDEX. You can use their traking system to track your parcel with the tracking number provided by us.

How long does shipping take ?

For more information on shipping time, Click HERE

Can I ask for a refund/return if my items comes damaged/broken ?

For more information on refund/return, Click HERE

About Payments

Is our paymet gateway secure ?

Our payment gateway is powered by iPay88 Malaysia, one of the leading payment gateways in Malaysia.

What type of payment does VOODZ accept ?

We accept VISA, MASTERCARD and FPX transfer.

How do I know if my payment is successful ?

An email will be sent to your inbox if the payment is successful.

If you DO NOT receive any emails regarding the payment, please check the junk/spam area. Please send us an email if there is no comformation email sent to you. We will help you to confirm if your payment has been made.

Is there a physical store for me to shop at ?

Although there is no physical store for shopping, however, you may visit our parent company's showroom by appointment.

Can I pay using cash ?

We do not accept any cash payment when you visit our showroom. All purchases should be made online.

* The price is based on 1kg of items. Additional charges may apply if the total weight exceeds 1kg.

** It will sometimes take up to one day for us to reply if there are a lot of inquires.