Frequently Asked Questions
Who operates VOODZKRAF.com ?
This E-store is managed by VPLY PREMIUM VENEER SDN BHD, whom is known for supplying wood veneer to local interior building industry.
What is special about VOODZ's products ?
Our products are made with natural wood veneers, imported from Germany, that are rich and unique in wood grains.
How reliable are the products of VOODZ ?
We ensure products are crafted with care and inspected many times before reaching the hands of customers.
Is this E-store same as www.woodwalldesign.my ?
YES! You may reach us with both URL address.
What are the benefits if I subscribe to the newsletter ?
Newsletter subscibers can get exclusive offers and prices, get notified when we release a new product or collection and many more benefits. We will not spam you with emails every hour.
How do I contact VOODZ if I have a question ?
You can contact us HERE and we will reply as soon as possible.**
About Shipping, Exchanges, Returns
What are the shipping fees ?
Shipping is free for all customers living at West Malaysia.
Minimum of RM 8.50* will apply to East Malaysia customers. Additional fees may apply.
For International customers, please contact us HERE to get the shipping fee rates.
How do I know if my order has been shipped out ?
An email containing a tracking number will be sent to you once your parcel has been shipped out from us.
Which courier company is VOODZ using ?
For local shipping orders, we use GDEX. You can use their traking system to track your parcel with the tracking number provided by us.
How long does shipping take ?
For more information on shipping time, Click HERE
Can I ask for a refund/return if my items comes damaged/broken ?
For more information on refund/return, Click HERE
Is our paymet gateway secure ?
We guarantee that the payment gateway that we use is safe and secure.
What type of payment does VOODZ accept ?
We accept VISA Credit/Debit, MASTERCARD Credit/Debit and FPX transfer. No cash payments.
How do I know if my payment is successful ?
An email will be sent to your inbox if the payment is successful.
If you DO NOT receive any emails regarding the payment, please check the junk/spam area. Please contact us HERE if there is no comformation email sent to you. We will help you to confirm if your payment has been made.
Is there a physical store for me to shop at ?
Although there is no physical store for shopping, however, you may visit our management's company showroom by making an appointment HERE.
Can I pay using cash ?
Unfortunately, we do not accept any form of cash payment. All purchases and payments should be made online at www.voodzkraf.com.
Don't see your question?
Feel free to ask us by clicking the button below. :)
* The price is based on 1kg of items. Additional charges may apply if the total weight exceeds 1kg.
** It will sometimes take up to one day for us to reply if there are a lot of inquires.