Frequently Asked Questions
About VOODZKRAF.com
Who is operating this store?
This store is fully operated by VOODZ KRAF
Do you run a physical store?
Yes, you are welcome to visit us in person.
Do you ship worldwide?
Yes, we offer worldwide delivery but we do not collect tax on behalf. You are advised to clear you import tax (if any) upon your receiving of products.
How do I contact Voodz Kraf if I would like to know more ?
You can contact us HERE and we will reply you question as soon as possible.
About Shipping, Exchanges, Returns
What are the shipping fees ?
Shipping is free for purchases of RM 100 above for all customers in Peninsular Malaysia.
Shipping fees applies and calculated upon check out.
How do I know if my order has been shipped out ?
An email containing a tracking number will be sent to you once your parcel has been shipped out from us.
Can I collect the item in-store ?
Yes. You will have both options for delivery or self collection upon your check out.
How long does shipping take ?
For more information on shipping time, Click HERE
Can I ask for a refund/return if my items comes damaged/broken ?
For more information on refund/return, Click HERE
About Payments
What currency is accepted?
We accept RINGGIT MALAYSIA only.
What type of payment is accepted?
We accept VISA, MASTER Credit or Debit card, Duit Now, FPX and majority of local e wallets. You may choose your preference upon check out.
How do I know if my payment is successful ?
An email will be sent to your inbox if the payment is successful.
If you DO NOT receive any emails regarding the payment, please check the junk/spam area. Please contact us HERE if you do not receive any payment notification or purchase confirmation.
About Customization And Bulk Orders
Do you offer personalized engravings?
Yes, we provide custom name, date, and logo engraving on most of our wooden products. Message us to discuss your design.
Do you offer product customization or bulk orders ?
Yes. Message us HERE for inquiry and quotation.
Still require some information?
Feel free to ask us by clicking the button below. :)